Connect with us

FAQ's

SHIPPING
How long does shipping take?

Your order will be dispatched from our UK warehouse within 1-3 business days, excluding public holidays and weekends. To keep the cost of shipping down and accommodate varying needs, we have different shipment options available:

 •☽↠ PRIORITY SHIPPING ↞☾• 

For our fastest service select priority shipping at checkout and enjoy the following delivery times (calculated after dispatch):

UK 🇬🇧 ↠ Next day 

REST OF WORLD 🌎 ↠ 1-3 business days 

International orders are subject to customs clearance procedures which can cause delays. Please note that delivery times may be affected by unforeseen circumstances beyond the control of our service providers.

 •☽↠ STANDARD SHIPPING ↞☾•

For a cost-effective service select standard shipping at checkout. Please note that delivery times are not guaranteed and remote destinations may experience delays. Estimated delivery times (calculated after dispatch):

UK 🇬🇧 ↠ 2-4 business days 

Europe 🇪🇺 ↠ 3-7 business days 

North America 🇺🇸 ↠ 5-10 business days

Rest of World 🌎 ↠ 7-14 business days

I need my order fast, how soon can you get it to me?

Please select priority shipping at checkout and refer to ‘How long does shipping take?

Tracking hasn’t updated in a long time, what has happened?

It is very common for tracking updates to pause for several days, particularly if you opted for the economy (standard) shipping service. Border clearance processes are out of our control and it is normal for your parcel tracking to stall at this stage. Please contact your local customs agency directly before reaching out to us. If your tracking hasn't been updated in 15 business days, get in touch with us via the contact form for further assistance. 

How can I get free shipping?

UK customers can enjoy free standard shipping, while international shoppers unlock free shipping on orders over £222. Why not team up with a friend and save together?

RETURNS
I want to start a return, what should I do?

Please fill out our contact form selecting the reason as ‘Returns’. Let us know your reason for returning in the comment section. We will follow up with return instructions soon after.

SIZE
I’m not sure which size to order?

If in-between sizes, we generally recommend sizing up for ultra comfort. It is our aim to hold you in comfort through the varying fluctuations of a woman’s cycle; that’s why our innovative design features allow for each variant to fit across a number of shapes and sizes. If you are unsure, please do not hesitate to reach out to our support team via the contact form.

Where can I try on your clothing in person?

There’s nothing we love more than dressing you up in person! Check the Visit us page for the latest updates on where you can find our pop-up stall this summer.

Exchange
I want to change or cancel my order, what should I do?

Not to worry, we can change this for you provided that your order has not already been shipped out. Get in touch with us as soon as possible via our contact form.

I think my item is faulty, what should I do?

All orders are prepared by loving human hands. In the rare event that a fault slips through our quality control, please reach out to us at hello@callunaclothing.store with clear images of the issue, and we'll be happy to assist you further.

CARE
How do I care for my garment?

To ensure your garment has a long life, we encourage thoughtful care. Please refer to the ‘Fabric & Care’ section under each specific item for key guidance on how to extend the life of your clothing with sustainable washing practices.

COLLABORATIONS
Are you open for creator collaborations?

Yes! We love collaborating with creatives but do get a lot of requests. Please email us via hello@callunclothing.store with your social handles and any important information.

SUSTAINABILITY
What are your sustainability practices?

A New Approach to Fashion

Recognizing that fast fashion is the second most polluting industry on the planet, our vision is to offer a sustainable alternative. By creating timeless capsule pieces designed to last generations, we aim to reduce consumption and inspire a more thoughtful approach to fashion, making a positive impact on our Mother Earth.

Natural, Biodegradable Materials

We focus on the use of natural materials, with many of our pieces crafted from raw cotton; a biodegradable fabric that, after its life, will decompose naturally. Our commitment to sustainability extends to our packaging, which is also biodegradable and ensures that every aspect of our product has minimal environmental impact.

Crafted with Care

Each of our garments is handmade with love and care in the North of India. Over the last decade, we’ve built a strong, trusting relationship with our skilled tailors, nurturing both a meaningful friendship and a professional partnership. Everyone in our production process is valued, and we ensure fair compensation that reflects their expertise and dedication. We also honor traditional craftsmanship by supporting local artisans, preserving the rich heritage of block printing passed down through generations.

CUSTOM ORDERS
Can you facilitate custom request orders?

Unfortunately we do not facilitate custom order requests, however, if you have an idea that you’d love to see brought to life - we’d love to hear from you! Reach out via our contact form to share your thoughts; we’re always open to fresh design ideas from our community.